PRIVACY POLICY

 

Last Updated: March 10th 2026

 

Lila Cleaning
Head Office: Toronto, ON M6B 4B4, Canada
Phone: (647) 510-9244
Email: info@lilacleaning.ca
Website: https://lilacleaning.ca/

 

  1. INTRODUCTION

 

At Lila Cleaning (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lilacleaning.ca/, use our services, or interact with us in any way.

 

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law, and other applicable provincial regulations in Ontario.

 

By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

  1. INFORMATION WE COLLECT

 

2.1 Personal Information You Provide to Us

 

We may collect personal information that you voluntarily provide when you:

 

  • Request a quote or estimate for cleaning services
  • Book an appointment or schedule a service
  • Contact us via phone, email, or contact forms
  • Create an account on our website (if applicable)
  • Subscribe to our newsletter or marketing communications
  • Submit a review, testimonial, or feedback
  • Participate in promotions, surveys, or contests

 

Types of personal information we may collect include:

 

Contact Information: Name, email address, phone number, mailing address, service address

 

Service Information: Type of cleaning service requested, property details, access instructions, special requests

 

Payment Information: Billing address, payment method details (processed securely via third-party processors; we do not store full credit card numbers)

 

Communication Records: Emails, chat logs, call notes, service feedback

 

Account Information: Username, password (encrypted), service history, preferences

 

2.2 Information Automatically Collected

 

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

 

  • IP address and device type
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and clickstream data
  • Referring website or search terms
  • Cookies and similar tracking technologies (see Section 5)

 

2.3 Information from Third Parties

 

We may receive information about you from third parties, such as:

 

  • Referral partners or affiliate businesses
  • Social media platforms (if you interact with our profiles)
  • Payment processors (limited transaction confirmation data)
  • Service providers who assist with marketing or analytics

 

  1. HOW WE USE YOUR INFORMATION

 

We use your personal information for the following purposes:

 

3.1 To Provide and Manage Our Services

 

  • Process service requests, bookings, and appointments
  • Communicate with you about your service, schedule changes, or follow-ups
  • Send service confirmations, invoices, and receipts
  • Customize services based on your preferences or property requirements
  • Respond to inquiries, complaints, or support requests

 

3.2 To Improve Our Business

 

  • Analyze website usage and service trends to enhance user experience
  • Develop new services or improve existing offerings
  • Conduct quality assurance and staff training
  • Prevent fraud, unauthorized access, or security incidents

 

3.3 For Marketing and Communications (With Your Consent)

 

  • Send promotional offers, newsletters, or updates about our services
  • Invite you to participate in surveys or feedback programs
  • Share relevant content about cleaning tips, seasonal services, or industry news

 

You may withdraw your consent to receive marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

 

3.4 To Comply with Legal Obligations

 

  • Meet regulatory, tax, or accounting requirements
  • Respond to lawful requests from public authorities or courts
  • Protect the rights, property, or safety of Lila Cleaning, our clients, or the public

 

  1. LEGAL BASIS FOR PROCESSING (PIPEDA COMPLIANCE)

 

Under PIPEDA, we collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law.

 

We rely on the following principles:

 

Consent: We obtain your express or implied consent before collecting or using your information for specified purposes.

 

Limiting Collection: We collect only the information necessary to provide our services or fulfill legal obligations.

 

Limiting Use, Disclosure, and Retention: We use your information only for the purposes identified at collection and retain it only as long as necessary.

 

Accuracy: We strive to keep your personal information accurate and up to date.

 

Safeguards: We implement physical, organizational, and technological measures to protect your information.

 

Openness: We make this Privacy Policy easily available and respond to inquiries about our practices.

 

Individual Access: You have the right to access, review, and request correction of your personal information.

 

Challenging Compliance: You may contact us with concerns, and we will investigate and respond promptly.

 

  1. COOKIES AND TRACKING TECHNOLOGIES

 

5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, analyze site traffic, and improve your experience.

 

5.2 Types of Cookies We Use

 

Essential Cookies: Enable core website functions (navigation, secure areas, booking forms). Cannot be opted out as they are required for site functionality.

 

Performance/Analytics Cookies: Help us understand how visitors use our site (via Google Analytics) to improve content and usability. You may opt out via browser settings.

 

Functionality Cookies: Remember your preferences (language, location) for a personalized experience. You may opt out via browser settings.

 

Marketing/Advertising Cookies: Deliver relevant ads on third-party sites and measure campaign effectiveness. You may opt out via industry tools.

 

5.3 Managing Cookies
You can control cookie preferences through:

 

  • Your browser settings (Chrome, Firefox, Safari, Edge)
  • Our cookie consent banner (when available)
  • Industry opt-out tools: YourOnlineChoices.com or NetworkAdvertisingInitiative.org

 

Note: Disabling certain cookies may limit website functionality.

 

5.4 Third-Party Analytics
We use Google Analytics to understand website traffic and user behavior. Google Analytics collects anonymized data and does not identify individual users. Learn more: support.google.com/analytics/answer/6004245

 

  1. HOW WE SHARE YOUR INFORMATION

 

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

 

6.1 With Your Consent

 

  • When you explicitly authorize us to share information with a third party (e.g., a property manager or referral partner)

 

6.2 With Service Providers
We engage trusted third-party vendors to assist with business operations. These providers are contractually obligated to protect your information and use it only for the services we request. Examples include:

 

Payment Processors (e.g., Stripe, Square): Secure payment processing. Data shared: Billing name, transaction amount, last 4 digits of card.

 

Website Hosting & Security: Website operation, SSL encryption, DDoS protection. Data shared: IP address, device info, browsing activity.

 

Email Marketing Platforms (e.g., Mailchimp): Sending newsletters and promotional emails (with consent). Data shared: Email address, name, subscription preferences.

 

Scheduling/Booking Software: Managing appointments and service calendars. Data shared: Name, contact info, service address, appointment details.

 

Customer Support Tools: Managing inquiries and feedback. Data shared: Communication records, contact info.

 

6.3 For Legal Reasons
We may disclose your information if required by law, regulation, subpoena, court order, or governmental request, or to protect the rights, property, or safety of Lila Cleaning, our clients, or others.

 

6.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or website notice of any change in ownership or use of your personal information.

 

  1. DATA SECURITY

 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

 

Security measures include:

 

  • SSL/TLS encryption for data transmitted via our website
  • Secure servers with firewall protection
  • Access controls and authentication for staff
  • Regular security assessments and updates
  • Employee training on privacy and data protection
  • Secure disposal of physical and digital records

 

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

 

  1. DATA RETENTION

 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

 

Typical retention periods:

 

Service records and invoices: 7 years (Tax, accounting, and legal requirements under Canada Revenue Agency)

 

Customer contact information: Duration of relationship plus 2 years (Service continuity, warranty claims, re-engagement)

 

Marketing consent records: Until consent is withdrawn plus 2 years (Proof of consent under CASL/PIPEDA)

 

Website analytics data: 26 months Google Analytics default (Trend analysis and site improvement)

 

Inquiry/support records: 2 years (Quality assurance and dispute resolution)

 

You may request deletion of your personal information at any time, subject to legal retention obligations.

 

  1. YOUR RIGHTS AND CHOICES

 

Under PIPEDA and applicable provincial laws, you have the following rights regarding your personal information:

 

9.1 Right to Access
You may request access to the personal information we hold about you. We will respond within 30 days and provide a copy of your information in an understandable format.

 

9.2 Right to Correction
If you believe your personal information is inaccurate or incomplete, you may request corrections. We will update our records promptly.

 

9.3 Right to Withdraw Consent
You may withdraw consent for us to use or disclose your personal information at any time, subject to legal or contractual restrictions. Note: Withdrawing consent may limit our ability to provide certain services.

 

9.4 Right to Opt Out of Marketing
You may unsubscribe from marketing emails by:

 

  • Clicking the “unsubscribe” link in any promotional email
  • Contacting us at info@lilacleaning.ca
  • Updating preferences in your account (if applicable)

 

9.5 Right to Data Portability
Upon request, we will provide your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

 

9.6 Right to Lodge a Complaint
If you believe we have not complied with privacy laws, you have the right to file a complaint with:

 

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Email: info@privcom.gc.ca
Website: www.privcom.gc.ca

 

  1. INTERNATIONAL DATA TRANSFERS

 

Your information may be processed and stored in Canada or other countries where our service providers operate. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place, such as contractual clauses requiring compliance with PIPEDA-level protections.

 

  1. CHILDREN’S PRIVACY

 

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

 

  1. THIRD-PARTY LINKS

 

Our website may contain links to third-party websites (e.g., social media, payment portals, partner sites). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

  1. CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do, we will:

 

  • Post the updated policy on our website with a revised “Last Updated” date
  • Notify you of material changes via email or website notice (where appropriate)
  • Provide an opportunity to review changes before they take effect

 

We encourage you to review this policy periodically for updates.

 

  1. CONTACT US

 

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

 

Lila Cleaning – Privacy Officer
Head Office: Toronto, ON M6B 4B4, Canada
Phone: (647) 510-9244
Email: info@lilacleaning.ca
Website: https://lilacleaning.ca/contact

 

We aim to respond to all privacy inquiries within 5 business days.

 

  1. CONSENT

 

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

 

IMPLEMENTATION NOTES FOR YOUR WEBSITE

 

  1. Add this page to your site:

 

  • Create a new page: /privacy-policy
  • Paste this content (customize [Date] and any bracketed placeholders)

 

  1. Link to it prominently:

 

  • Footer: Add “Privacy Policy” link
  • Contact/Quote forms: Add checkbox: “I have read and agree to the Privacy Policy” with link

 

  1. Cookie Consent Banner:

 

  • Use a plugin like CookieYes or Complianz to manage cookie consent in compliance with PIPEDA/CASL

 

  1. CASL Compliance for Emails:

 

  • Ensure all marketing emails include:
    • Clear sender identification (Lila Cleaning)
    • Physical mailing address (Toronto, ON M6B 4B4)
    • Unsubscribe mechanism
    • Consent record keeping

 

  1. Accessibility:

 

  • Ensure the page is screen-reader friendly (proper headings, alt text, contrast)

 

  1. Translation (Optional):

 

  • Consider adding a French version to serve all Canadian clients: /politique-de-confidentialite

 

 

DISCLAIMER

 

This Privacy Policy template is provided for informational purposes only and does not constitute legal advice. Privacy laws are complex and vary by jurisdiction. We strongly recommend consulting with a qualified Canadian privacy lawyer to ensure full compliance with PIPEDA, CASL, provincial regulations, and industry-specific requirements.

 

 

Lila Cleaning
Professional Cleaning Services in Toronto & the GTA
Toronto, ON M6B 4B4 | (647) 510-9244 | info@lilacleaning.ca
https://lilacleaning.ca/

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